Working together to maximize efficiencies throughout the continuum of patient care

Cochlear currently offers two online services for clinics:  MyCochlear.com for online ordering and Hear Always, which allows you to submit returns online.  Use the tutorials below to familiarize yourself with the registration process and some of the features that are available.  If you have questions, please email us: Professionals@Cochlear.com

Hear Always - online eRMA:

1. How to Register for Hear Always :  Hear Always create profile.exe
2. How to Export a CDX file:  Hear Always How to export CDX file.exe
3. How to Submit an Online Return for Sound Processors:  Hear Always How to Submit Sound Processor eRMA.exe
4. How to Submit an Online RMA for Accessories and other products:  Hear Always How to Submit an Accessory eRMA.exe

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